SUPPORT POLICY

 

We offer technical support only to our customers via email. We will help you with issues regarding the purchase of an item, or if you're having trouble with account registration, or your account membership.

After your purchase we will communicate you the official email for the support service. If you are our customer you can find more information by logging in then click "Support" on the side menu.

If you are not our customer and you need some general information regarding your purchase or our company, feel free to contact us, we will be happy to answer your questions.

 

SUPPORT HOURS

We usually answer questions Monday to Friday, 9am-5pm. You will most likely get an answer within 48 hours on workdays.

 

SUPPORT DURATION

If you purchase an item as a guest, we offer a 5 days support period (starting from the day of the purchase).

If you have a membership, we offer support from the in-mail system.

 

EXTENT OF OUR SUPPORT

We only cover support for our in-house products, we do not give support for third party products. Contact the seller directly.

Some form of support may attract additional fees, but such support will be mentioned when the need arises.